Terms of service

TERMS OF SERVICE

Last updated: October 1, 2026

1. REFUND POLICY

We want you to be happy with your Toastie purchase. Here's how our refund process works:

REFUND ELIGIBILITY

• Unopened and unused product: The product must be completely untouched and in its original, sealed packaging to qualify for a refund.

• Opened or used products: We do not accept refunds if the box has been opened or if the product has been used in any way.

• Return timeframe: You have 2 days from the date the product arrives at your address to file for a refund.

Important: Products must arrive in original sealed packaging with no signs of opening or use to qualify for a return.

RETURN SHIPPING

The customer is responsible for all return shipping costs. Refunds will be processed after we receive and inspect your returned item.

REFUND PROCESSING TIME

Once we receive your returned product and confirm it meets our refund requirements, we will process your refund within 30 days.

2. PRODUCT QUALITY

All Toastie products are thoroughly inspected before shipping to ensure they meet our quality standards. We take pride in the condition of every item we send out.

3. EXCHANGES FOR DEFECTS

In the rare event that you receive a defective product, we do offer exchanges. Here's how:

• Contact us first: Before returning anything, please contact us with photos or video evidence of the defect.

• Product must be sealed: The original packaging must still be sealed. Even for defect exchanges, opened boxes are not eligible.

• We'll verify: Our team will review your evidence and confirm whether an exchange is appropriate.

• Exchange process: If approved, we'll coordinate the return and send a replacement product.

4. DAMAGES DURING SHIPPING

While shipping damage is extremely rare with our packaging, it does not exempt a product from our standard return policy. The product must still be unopened and unused to be eligible for a refund or exchange.

5. QUESTIONS?

If you have any questions about our refund or return policy, please contact us before initiating a return.